Exchange Policy
Exchange Items
At LA Cleaners & Tailor, every order is carefully processed based on the details confirmed by the customer at checkout, including service type, size, design, quantity, and shipping address.
For this reason, we do not support exchanges for orders where incorrect selections were made by the customer, including but not limited to:
- Incorrect size selected
- Incorrect product or service selected
- Incorrect design selected
- Incorrect shipping address provided
Please ensure all information is accurate before completing your order.
Cancellation Policy
Order Cancellation Timeframe
Customers may request to cancel an order within 6 hours of placing it.
After this period, the order may already be in processing or prepared for shipping, and cancellation may not be guaranteed.
Cancellation Fee
If your cancellation request is approved, a 10% cancellation fee will be deducted from the total order value.
To request a cancellation, please contact:
📧 Email: support@lacleanerstailor.com
🌐 Website: https://lacleanerstailor.com/
Return & Refund Policy
Return Timeframe
Our return policy lasts 30 days from the delivery date.
After 30 days, the order is considered accepted, and we cannot offer returns or refunds.
Eligible Cases for Returns or Refunds
You may request a return or refund if the item:
- Arrives damaged or broken
- Is incorrect (wrong product delivered)
- Differs in design, size, or material from your order
- Is significantly different from the description
Conditions for Returned Items
Returned items must meet the following conditions:
- Must not be worn
- Must not be washed
- Must not be altered or modified
- Must be in original condition
- Must include original tags
- Must be returned in original packaging
Items that do not meet these conditions may not qualify for a refund.
Proof Required
To process your request, please provide:
- Proof of purchase
- Shipping receipt or label
- Clear photos of the item received
- Any related communication (if applicable)
How to Request a Return or Refund
Step 1:
Email your request to:
📧 support@lacleanerstailor.com
Include all required documents.
Step 2:
Our support team will review your request within 2–3 business days.
Step 3:
If approved, we will provide return instructions and the return address.
Step 4:
Carefully pack the item and ship it using a trackable carrier.
Step 5:
Send us your tracking number or shipping receipt.
Important Notes
- Do not return items without prior approval
- Unauthorized returns may not be accepted
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable unless the error is ours
- We are not responsible for lost or damaged return shipments
Refund Processing Time
Once we receive and inspect the returned item:
- You will be notified via email
- Approved refunds will be processed within 2 business days
- Refunds will be issued to your original payment method
- It may take 10–15 business days for the refund to appear, depending on your bank
If you have not received your refund, please contact us:
📧 support@lacleanerstailor.com
Customer Support
For any questions regarding exchanges, cancellations, returns, or refunds, please contact:
LA Cleaners & Tailor
📧 Email: support@lacleanerstailor.com
🌐 Website: https://lacleanerstailor.com/